AMAZON SELLER News Updates
Updated: Dec 29, 2019
AMZ sellers' news for Thursday, 12/26/19
Temporary Restraining Orders Against Amz Sellers
Seller Code of Conduct Suspensions
Medical Claims on Products
Court orders against Amazon sellers.
The northern district of Illinois in Chicago issues a large number of temporary restraining orders against Amazon sellers. The vast majority of these are against sellers located in China, but we fear that the number of sellers in the United States who are going to be victimized by these court orders will increase dramatically.
Seller code of conduct suspensions.
We’re seeing a rise in this particular type of suspension, where sellers are lowering their prices less than the cost in order to increase their ranking and overall business. You need to be super careful if you’re doing this. Avoid coupons that are way overboard, like 90% or 95% off.
Medical claim suspensions.
If you’re selling a product, you need to make sure to avoid being accused of claiming to treat, cure, or prevent any disease or medical condition. We have seen these types of suspensions when it comes to nutritional supplements. We’ve seen them when it comes to heart rate monitors or listening devices to babies in the womb.
I want every single Amazon seller out there to expect returns of other sellers’ products. I want you to expect returns of products that the consumers used, like Christmas sweaters, Christmas pajamas, and they used it, they wore it, and now they’re sending it back. I want you to expect returns of products that were broken, and what I want you to do is business analysis. Is it better for your long term business just to accept the consumer’s claims against you, even though they’re entirely baseless, give them a refund, offer them a free product, in order to avoid an account / listing suspension? We are big believers in watching your account for the long term, and if it means letting a few consumers get over on you, sometimes you have to take it. So make that analysis, even when you know the consumer’s complaint is entirely bogus, especially with a huge amount of returns that are expected to start today.
Amazon’s Terms of Service Explained: New Contract with Sellers
Amazon imposed a new agreement upon sellers in 2019 and there are significant changes (and loopholes) to that agreement that sellers need to be aware of. Amazon Terms of Service, otherwise called their Business Solutions Agreement, contains the terms and conditions that govern your access to and the use of seller services on the Amazon.com platform. It is an agreement between you (or the business you represent) and Amazon.
If you’ve been suspended on Amazon, contact us for a free consultation: (317)728-6789 .
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