Amazon Seller Performance Under Pressure, Plan to Tighten Grips on Third Party Sellers Near
A federal appeals court ruled that Amazon can be held liable for defective goods sold on its site by third-party vendors, who now account for more than half of the company’s e-commerce revenue.
The decision on Wednesday, from a court in Philadelphia, reverses the lower court ruling and could be significant for Amazon, which has faced criticism for enabling counterfeits and dangerous items to sell through its platform.
Amazon has previously escaped liability for its vendors’ products. Last year, a judge in Tennessee ruled the company was not liable for damages caused by a defective hoverboard that exploded, burning down a family’s house. The plaintiff, who bought the product on Amazon’s site, claimed the company did not sufficiently warn of the product’s dangers.
The decision on Wednesday related to a case in which a Pennsylvania customer, Heather Oberdorf, purchased a retractable dog leash on Amazon.com from a third-party vendor, The Furry Gang. While walking her dog in 2015, Oberdorf was blinded after the leash suddenly recoiled. Neither Oberdorf nor Amazon have been able to contact The Furry Gang.
“Amazon fails to account for the fact that under the Agreement, third-party vendors can communicate with the customers only through Amazon,” the ruling states. “This enables third-party vendors to conceal themselves from the customer, leaving customers injured by defective products with no direct recourse to the third-party vendor.”
Amazon did not respond to a request for comment.